At JPlug, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and explains your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following information from users:
- Email address (required for account creation and communication)
- First and last name (optional, for personalized communication)
- Phone number (optional, for transactional alerts)
- Charger location addresses (optional, used for product configuration and service visibility)
2. Purpose of Collection
- Account authentication and communication (email)
- Optional transaction notifications (phone number)
- Personalization (name)
- Public charger location display (address)
3. Data Storage and Security
All data is stored in encrypted MySQL databases located in Canada. Data in transit is protected using SSL/TLS encryption.
4. Data Access and Control
- Access and update your data through the user portal
- Request data correction or deletion
- Request account closure and data removal
All privacy-related requests can be submitted to support@jplug.io and will be processed within 30 days.
5. International Data Transfers
Some log metadata may be transferred outside of Canada or the European Economic Area (EEA) to Azure cloud services located in the U.S. These transfers are governed by Standard Contractual Clauses to ensure an adequate level of protection in line with GDPR standards.
6. Data Retention
We retain your data only as long as necessary for the purposes for which it was collected, or as required by law.
7. Security Measures
- Database encryption at rest
- SSL/TLS for all communications
- Access controls and monitoring
- Breach response procedures
8. Your Rights
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- File a complaint with a supervisory authority
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.
10. Contact Information
For any questions or concerns related to this Privacy Policy or your data, please contact our Data Protection Officer at: support@jplug.io
PIPEDA & GDPR Compliance Statement
We are committed to protecting the privacy of our users and complying with both PIPEDA and GDPR. Our data collection, storage, and usage practices meet the requirements of both standards, including obtaining meaningful consent, safeguarding personal information, enabling user control, and respecting individual rights.
Users may contact us at support@jplug.io to exercise any privacy rights under PIPEDA or GDPR.